Setting New Sights

The first few months of the Support experience were a new challenge every day. Not a challenge in the sense of “ugh… another insurmountable task”, but on the contrary a new and exciting thing to conquer. I was surrounded by really smart people that were always trying to better themselves and the team around them.

Starting this job during the COVID lockdown created a unique dynamic, however. These people know each other. They sat together in the office; shared meals together; hung out after work. I was merely another profile picture in Slack.

I made a point to volunteer for any task that was put out to the team throughout the day. I wanted my name to be known, because not only did I really, really like it here - I made a decision that I was never going back to retail.

In comtemplating which aspects of my previous job I actually did like, and those I really excelled in that I could also apply here. Naturally, I thought a path into management made sense. I had the interest and support of my direct manager and her peers. Arrangements were made for doing a “Day in the Life” with a few different teams: Trust and Safety, Support Leads, and the Support Training Team.

Let me tell you, I was dead wrong about where I thought I wanted to be. The Training team resonated with me in ways that I hadn’t previously considered. The idea of being able to help others navigate the journey I took and be successful amongst this amazing team of people was enthralling. Being able to use my people skills, problem-solving capabilities, and communication style to train others made so much sense that it really should have been obvious to me long ago.